If you have any questions feel free to look at the F.A.Q Section for common questions that have been answered or ask in the comments below and I will be sure to assist in any way that I can! If a step has an " (Optional)" tag in the title means its up to you if you would like to add the tweaks to your game, If it has a " (Essential)" Tag in the title it is recommended that you use the step to get the best results with the game and its performance. Every step that I have listed are the steps I personally use to make my game run much more smoother on my PC system. Please allow time for them to respond back to you.Welcome to my guide for The Sims 3 and how to improve its performance on newer PC systems. They are taking phone calls, but only at certain times and certain languages.
Please read the following links if you find you need to contact them. The first link relates to the current situation due to Covid-19 and how Customer Support is working:Īnd here is a link to the actual EA Customer Support page. They can check your accounts and fix any problems. If you absolutely cannot find the game on any of your Origin accounts, that would be the time to contact EA Customer Support. Pets and Season are two of the biggest memory hogs in the game requiring a lot processing power to run properly. One thing I would check though is how much free space you have on your current computer. So, if you had the game before, you should still have it in your Origin account and be able to install it on your new computer. After the game is registered, you can download it on up to 5 computers I believe.
You only have to purchase and register the game once. Sims 3 should still be registered on one of them and available for you to download. Do you have more than one Origin account? If so, check them all. here are some things to check before you contact EA Customer Support.
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